Privacy Policy
Effective Date: July 22, 2025
Introduction
ICS Data Inc. (‘we’, ‘our’, or ‘us’) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://icsdata.com, and how we comply with applicable data protection laws including the General Data Protection Regulation (GDPR), Personal Information Protection and Electronic Documents Act (PIPEDA), and California Consumer Privacy Act (CCPA).
Information We Collect
Information You Provide
We collect personal information you voluntarily provide through contact forms, email communications, and service inquiries. This may include your name, email address, phone number, company name, and any other information you provide.
Information Collected Automatically
We automatically collect certain information through cookies and similar technologies, including IP address, browser and device type, pages visited, referring URLs, geographic location (approximate), and clickstream data.
How We use Your Information
We use your information to:
- Respond to inquiries and provide customer support
- Improve our website and services
- Analyze website traffic and user behavior
- Deliver and measure the effectiveness of advertising campaigns
- Comply with legal obligations
Cookies and Tracking Technologies
Essential Cookies
Required for basic site functionality.
Analytics Cookies
Used by Google Analytics 4 (GA4) to understand how visitors interact with our site. GA4 may collect IP addresses (anonymized), device/browser info, page activity, and cookie identifiers. You can opt out via the Google Analytics Opt-out Browser Add-on.
Advertising Cookies
Used by Google Ads, Microsoft Advertising (UET), Meta (Facebook and Instagram), and LinkedIn Ads to serve personalized ads and track conversions. These platforms may collect pages visited, actions taken, device/browser info, and IP address (anonymized where required). We use Consent Mode and participate in the IAB Transparency and Consent Framework to ensure your preferences are respected.
Legal Basis for Processing
We process your personal data based on:
- Your consent (e.g., for cookies and marketing)
- Contractual necessity (e.g., responding to inquiries)
- Legitimate interests (e.g., improving services)
- Legal obligations
Data Sharing and Transfers
We do not sell your personal information. We may share data with service providers (e.g., analytics, hosting), advertising partners (e.g., Google, Microsoft), and legal authorities when required. Some data may be transferred outside your jurisdiction (e.g., to the U.S.). We use appropriate safeguards such as Standard Contractual Clauses.
Your Rights
Depending on your location, you may have the right to:
- Access your data
- Correct or delete your data
- Withdraw consent
- Object to processing
- File a complaint with a data protection authority
To exercise your rights, contact us at hello@icsdata.com.
Data Security
We implement industry-standard security measures to protect your data. Sensitive information (e.g., credit card data) is encrypted during transmission and stored securely.
Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Data collected for marketing purposes is retained until you withdraw consent.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal data from a child, we will delete such information promptly.
Automated Decision-Making and Profiling
We may use automated tools to analyze user behavior and deliver personalized content or advertising. These tools do not make decisions that have legal or similarly significant effects on individuals.
Data Breach Notification
In the event of a data breach, we will notify affected individuals and relevant authorities as required by law, and take immediate steps to mitigate the impact.
We use third-party service providers to manage customer relationships and communications. These include:
Third-Party Data Processors
We may share personal data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing users, subject to strict data protection agreements.
CRM and Email Marketing Services
- GlassHive, which we use as our Customer Relationship Management (CRM) platform to organize and manage client interactions, sales activities, and marketing campaigns.
- Mailchimp, which we use to send email newsletters, updates, and marketing communications. Mailchimp may collect data such as email open rates, click-throughs, and subscription preferences.
These providers process personal data on our behalf and are contractually obligated to protect your information in accordance with applicable data protection laws. Data may be stored or processed outside your jurisdiction, including in the United States, with appropriate safeguards in place.
Operational and IT Management Tools
We use third-party platforms to manage internal operations and service delivery. These include:
- ConnectWise PSA, which we use to manage service tickets, client support workflows, and project tracking. This platform may store client contact details and service-related information.
- IT Glue, a SOC 2-compliant credential and documentation management platform, used to securely store and manage IT documentation and credentials related to client environments.
These platforms process data on our behalf and are bound by strict confidentiality and data protection agreements to ensure your information remains secure and compliant with applicable laws.
International Data Transfers
When transferring personal data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
User Consent and Preferences
You can manage your cookie preferences at any time using our Cookie Settings tool. You may also opt out of marketing communications by following the unsubscribe link in our emails.
Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions or concerns about this policy or your data, please conatct:
ICS Data, Inc.
Email: hello@icsdata.com
Address: 6470 Grand Haven Rd, Norton Shores, MI 49441 USA
Phone: +1.616.844.0245
