So you’ve got yourself a VoIP network. Collaboration and speed of communication are already on the rise and downtime is minimal. But are you using these other amazing VoIP features?
Find me/follow me call routing
This feature is particularly handy for mobile users, whether they’re traveling remotely or just traveling around the office. When a call comes through to a particular number, a couple of things can happen:
- Multiple phones ring at once in an attempt to catch someone who is available to answer right that moment.
- All of the phones for that number ring at the same time (your desk and your cell, for example)
- The call rings a few times on one phone and transfers to another phone if it isn’t answered in time.
The second case is handy for two reasons: You can either direct calls down a cascade of ways to reach you (i.e. desk phone > cell phone > home phone) or you can direct calls down a list of people who could handle the situation (i.e., your desk > your partner’s desk > your neighbor’s desk > your assistant’s desk).
Whether through your VoIP provider or a third-party service, a handy feature available to VoIP users is transcribing voicemails into emails.
This way it’s less likely that you’ll miss anything important, as you’re consolidating your messages into one avenue. Instead of having to check your phone and your email, you can just treat everything as emails in one place. Then it’s easy to add a quick return call to your agenda for the week without the fear of anything falling through the cracks.
In the same vein, call recording and/or transcription is extremely valuable for team projects as well as for your own reference.
Obviously, this feature is really handy for if a team member is out sick or if they have something urgent that would take precedence over a conference call – they get to review it as if they were listening in on the call.
And it’s useful for completing documentation for meetings and customer service. If you find that there’s a gap in your notes or you’re trying to confirm an exact detail from the call, this feature makes it really simple to review internally or with a customer.
This is more of a general concept, but it is possible with a VoIP network.
The idea behind hoteling is that your office network is set up to make desks and work areas interchangeable. For example, if you need to travel to a remote office for a special project (or even just closer to the boardroom), you can bring your laptop and log into the phone system there. Your number and settings will be applied to the phone, and you can work from that station as if nothing has changed.
This setup empowers you to be productive and mobile at the same time.
But that’s not all
These are just examples of several useful features of your VoIP phone system that you may not have known about, but there are many more that we haven’t mentioned and new ones added frequently. Consider what you most want to do with your VoIP system and do some research to see if there is already a feature that makes your vision a reality.