Managed IT Service Bundles & Compliance
Right-fit managed IT and security, tailored to your business – without the jargon.
Our locally based team delivers fast support, 24/7 security monitoring, and compliance‑ready solutions for West Michigan and beyond.
Take advantage of NEARLY 40 years of ics data expertise
How We Customize Your Plan
We start by learning about your team, your current IT environment, your growth or migration plans, and the pain points that brought you here. Then we design a plan that fits—no one‑size‑fits‑all bundles. Our approach mirrors the way we serve clients every day: Connect & Collaborate → Create a Custom Plan → Implement & Support.
What you can expect:
A discovery conversation and light technical assessment.
Clear recommendations (services + products) mapped to your goals.
Smooth implementation and ongoing support with real, local technicians.
FIND THE BEST FIT
Workstation Service Bundles
Managed Server
Monthly flat rate per server for monitoring, maintenance, and backups:
- Online and Local Backups (with verification).
- Included labor matches your workstation bundle type:
- If your workstations are on Core, server support includes Unlimited Remote Support.
- If your workstations are on Comprehensive, server support includes Unlimited Onsite Support.
Add-Ons (Any Bundle)
- Microsoft 365 (M365) Value‑Added Reseller services.
- Cloud‑to‑Cloud Backups (e.g., Microsoft 365).
- Password Manager (business‑grade credential vaulting).
- VoIP (Business Phones)—design, implementation, and support.
Our service area model supports unlimited onsite and remote IT services across West Michigan, with nationwide delivery for cybersecurity and compliance.
Compliance & Security Bundles (CMMC / ITAR / NIST 800-171)
SECURITY & COMPLIANCE
Compliance/Security Products & Services
For organizations handling Controlled Unclassified Information (CUI) or subject to ITAR export controls, we deliver compliant architectures, controls, and continuous monitoring aligned to federal standards.
GCC High / Advanced M365 tenant configuration (Entra ID Conditional Access, Intune configuration profiles, Defender deployment, and more).
Azure Government: IaaS/AVD configuration & management.
Zero-Trust controls for storage, applications, and privilege escalation.
Data Loss Prevention (DLP): track creation/deletion/movement of CUI; sensitivity labels.
SIEM audit logging & reporting.
Managed EDR/MDR (endpoints).
Managed ITDR (identity threat detection & response for GCC High cloud).
FedRAMP-authorized remote monitoring, patching, maintenance & support.
FedRAMP-authorized encrypted cloud backups.
FedRAMP-authorized password manager provisioning & management.
Workstation/PC sanitization (NIST 800-88 media sanitization guidance).
Add-Ons
GCC / GCC High licensing reseller & provisioning.
Incident Response Tabletop Exercise.
We are a compliance-focused MSP with CMMC, SOC 2, and HIPAA experience; we are a CMMC Registered Practitioner Organization and a trusted CyberSmart partner in Michigan.
POLICY & GOVERNANCE
Policy Products & Services
• Governance, Risk & Compliance (GRC) platform: manage SSP, POA&M, policies, and shared responsibility/RACI.
• Gap Analysis and remediation roadmap.
• Policy development aligned to your scoped environment.
• System Security Plan (SSP) implementation statement support.
FAQs
Everything you need to know about Managed IT Service Bundles & Compliance.
How fast is your help desk response?
When you call, you reach a live person – usually within ~30 seconds. Local presence enables quick onsite dispatch when needed.
Do you offer co‑managed IT if we have an internal team?
Yes. We can share responsibilities—e.g., you handle onsite tasks while we handle monitoring, patching, security, and escalations. (This approach is common in MSP partnerships.)
What’s included with unlimited support?
In our workstation bundles, Core includes unlimited remote support; Comprehensive includes unlimited onsite support. (Project work, after‑hours, and specialty services may be scoped separately.) After‑hours emergency support is available 24/7 and may incur additional charges.
How do you protect us from cyber threats?
Layered security: EDR/MDR, MFA enforcement, managed firewall, patching, SIEM logging, backups, security awareness training, and 24/7 SOC monitoring—aligned to industry best practices.
Do you only serve large businesses needing compliance?
No. We support small, medium, and large organizations across healthcare, manufacturing, professional services, agriculture, local government, and more. Our service model is built for West Michigan businesses and scales nationwide for cybersecurity/compliance needs.
Where are your technicians based?
Our team lives and works in West Michigan and operates from our Norton Shores office.
Do you serve customers outside West Michigan?
Yes – especially organizations with federal data obligations (CUI/ITAR). Our cybersecurity and compliance services are available nationwide.
What does “managed” mean compared to break/fix IT?
“Managed IT” is proactive: continuous monitoring, patching, and support to prevent issues. Break/fix is reactive: you call only when something breaks. Most SMBs choose managed services for predictable costs and stronger security.
What’s your onboarding process?
A structured plan: discovery, documentation, agent deployment, baseline security fixes, and knowledge transfer – designed to minimize disruption and deliver a clean handoff to steady‑state support. This reflects our client‑first process.
Do you provide after‑hours support?
Yes. 24/7 support is available for emergencies; see your agreement for applicable rates.
What should I ask any MSP before I sign?
Great vendor questions include: written response‑time SLAs; security stack (EDR, MFA, SOC coverage); onboarding timeline; pricing transparency; documentation ownership; and exit terms. These are common best‑practice checkpoints when selecting a provider.
We have only some users who access CUI – can you scope just that portion?
Yes. We help you create an enclave so only covered users/systems meet CMMC/DFARS requirements, while commercial users work outside the enclave. We can also coordinate boundaries with your internal IT or existing MSP.
plain-language guide
Glossary
Definitions and links to related service pages where you can learn more.
AVD
Azure Virtual Desktop. Cloud Services →
Azure Government
U.S. government-compliant Azure cloud. Cloud Services →
CUI
Controlled Unclassified Information: federally regulated sensitive data. Compliance Services →
Defender
Microsoft’s security stack (AV/EDR). Security Services →
DLP
Data Loss Prevention: tools/policies to stop unauthorized data movement. Security Services →
EDR/MDR
Endpoint Detection & Response / Managed Detection & Response: threat detection and response on devices. Security Services →
Entra ID
Microsoft’s cloud identity platform (formerly Azure AD). M365 Management Services →
FedRAMP
Federal Risk and Authorization Management Program (cloud security standard). Understanding FedRAMP and FISMA →
GCC High
Microsoft 365 environment designed for U.S. DoD contractors. Migrating to GCC High →
GRC
Governance, Risk & Compliance. Compliance Services →
IaaS
Infrastructure as a Service (flexible computing power). More about IaaS →
Intune
Microsoft’s device management platform. IT Services →
MDM
Mobile Device Management: central control of phones/tablets. IT Services →
MFA
Multi-Factor Authentication: additional verification beyond a password. Security Services →
NIST SP 800-88
Media sanitization guidance. Compliance Services →
NIST SP 800-171
Security requirements for protecting CUI. Protecting CUI under NIST 800-171 →
RACI
Responsibility assignment matrix. About RACI Charts for CMMC Services →
SIEM
Security Information & Event Management: centralized log collection and alerting. Security Services →
SOC
Security Operations Center: team monitoring systems 24/7. Security Services →
SSP / POA&M
System Security Plan / Plan of Action & Milestones. Compliance Services →
VPN
Virtual Private Network: secure remote connection. Security Services →
