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Big Brothers Big Sisters

//Big Brothers Big Sisters
Big Brothers Big Sisters 2018-11-07T14:53:40+00:00

Project Description

Upfront Savings
Phone Deployed
Happy Customer

On a national level, Big Brothers Big Sisters was founded in 1904 and now serves over 250,000 children annually. Big Brothers Big Sisters of the Lakeshore was established in 1969 and serves 200 children annually across Ottawa, Muskegon, Oceana, and Mason counties.

Kids need adult support in their lives at critical times – when the smallest behavioral change or poor decision can forever affect their lives. Big Brothers Big Sisters believes in supplying the support necessary for every child in need.

Project Goals

BBBS had an ancient phone system that was beginning to fail.  Intermittently calls would not come through properly and something had to be done.  Being a nonprofit, a budget is always a concern and new on-premise phone systems are very pricey.  A reliable phone system at a reasonable cost was their primary concern. However, additional productivity features, customization, and in-person training were wanted as well.


The ICS Voice Hosted PBX solution covered all of their bases by providing an upgraded phone solution without a pricey on-premise PBX – while providing reliability, features, and customization.  Onsite deployment and training allowed for a smooth transition for a place that was used to the same phone system for a couple of decades.


On a budget, BBBS was able to get brand new phones with up to date features.  Our smooth transition made it easy and simple to change.  Now, with a solid phone system that won’t ever need replacing, and customized features, BBBS is very satisfied.