Service Logins
Contact ICS


Lakeside Surfaces

//Lakeside Surfaces
Lakeside Surfaces 2018-01-03T12:09:58+00:00

Project Description

Telephone Numbers
Phones Deployed
Locations Serviced

Lakeside Surfaces is the largest fabricator and installer of countertop materials in the Midwest. For over two decades they have supported an elite network of kitchen and bath retailers, designers, and architects. Their industry leading expertise in surfacing manufacturing and installation, combined with their tight business partnerships with the best design professionals in the region, results in the finest countertops in the world.

Project Goals

LSS had an on-premise phone system, but its scalability was limited and LSS was growing – fast.  LSS purchased a new building, but was also was keeping their old location for some of their production.  They then opened a showroom in Grand Rapids and wanted to put phones there too.  LSS’s phone system needed to handle all locations seamlessly as well as scale on demand to meet their needs.  Up to date features were a must, with customized call flows and onsite training.


Our hosted VOIP solution scaled with LSS as they grew and added locations and employees.  We were flexible and customizable with up to date features so were we able to improve efficiency and productivity in their fast-paced environment.  Onsite training and customization allowed for a smooth transition.


LSS now has three locations, all tied together in the same hosted environment for easy communication between offices.  VOIP features and customization allow for increased efficiency and ease of use.  This solution allowed their business to expand without phone system issues.

Project Details