VOIP Archives - icsdata.com

What’s Cybersecurity Insurance?

by Jacob Acker | Aug 15, 2022 | Cybersecurity Insurance, Security Services

Cybersecurity insurance is a new, emerging industry. Companies that purchase cybersecurity insurance today are considered early adopters.

Cyber insurance policies help cover the financial losses that result from cyber events and incidents. In addition, cyber-risk coverage helps with the costs associated with remediation. It also includes payments for the legal assistance, investigators, crisis communicators, and customer credits or refunds.

More or less, it insures potential losses due to cyber attacks.

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Do I need cyber insurance?

Any business that creates, stores, and manages electronic data online can benefit from cyber insurance. Some examples include: customer contracts or credit card numbers.

That means, using Google Drive, online servers, or performing transactional data between businesses can be helped/benefitted from cyber insurance.

What does it cover?

• meeting extortion demands from a ransomware attack
• notifying customers when a security breach has occurred
• paying legal fees levied as a result of privacy violations
• hiring experts to recover compromised data
• restoring identities of customers whose personal identifiable information was compromised
• recovering data that has been altered or stolen
• repairing or replacing damaged or compromised computers systems

What it doesn’t cover?

• cyber events initiated and caused by employees or insiders
• failure to correct a known vulnerability, such as a company that knows that a vulnerability exists, fails to address it and is then compromised from that vulnerability
• the cost to improve technology systems, including security hardening in systems or applications

What are my next steps?

First of all, contact us to get started. From there, we’ll show you how to remain safe and proactive from any cyber attack.

The Top 6 Reasons Why You Should Update Your Office Phones

by Jacob Acker | May 18, 2022 | Phones, VoIP

Has it been a while since you’ve taken a hard look at your office phones? We understand, it’s not an everday thing…

We expect so much out of our communication tools… and when they don’t work, it’s a hassle.

If you’ve been in a situation where it’s hard to reach a customer or coworker – don’t worry, we’ve got you covered. Here are the top 6 reasons why you should update your office phones with us:

1. USE FIND ME / FOLLOW ME

It’s a feature that’s extremely beneficial to you when you’re away from your desk. Essentially, you use one phone to answer your personal and work calls. The best part? When you call a client, they see your work number.

2. AUTO ATTENDANT

Route calls to different departments or voicemail boxes via interactive menus. While this seems common, it’s actually quite not. The feature itself screams modern day small business because we’re all limited on time, so why not help everyone communicate a little easier?

3. VOICEMAIL TO EMAIL

Again, it seems like a common concept, but most small-to-medium sized businesses don’t have this feature.

If you miss an important call from a client, you don’t want your work phone voicemail to not accept because your inbox is full (trust us, it happens more than you think).

Get a copy of the voicemail directly to your email and ensure you connect back. Seems too good to be true.

4. RING GROUPS

Do you want someone always answering your office phones? With ring groups, you can. Some of our clients use this feature because they have multiple locations that need to assist a regional area, and they want to ensure the best customer experience.

5. SOFTPHONE

Use your computer (i.e. VOIP) to make calls. No need to grab your cell phone out of your pocket when you’re in the office working productively… Use your computer!