managed service provider

The pros and cons of working with a managed IT services provider

Many company owners are choosing to outsource their IT management. Although managed IT services providers (MSPs) were once reserved for larger organizations, small- and medium-sized businesses are starting to take advantage of the benefits, too.

If you are considering contracting a third-party IT professional, have a read of this article. We’ll breakdown the pros and cons of working with an MSP so you can decide if it’s the right strategic move for your business. Let’s get started.

The pros of working with a managed IT services provider

The pros of working with a managed IT services provider are extremely attractive to many business owners. Depending on the size, nature, and scope of your operations, you may experience the following benefits.

Reduced costs

For most, the goal of investing in outsourced MSP services is to equip your team with the technological tools and security measures needed to become more efficient and ultimately more profitable. An MSP can help you reduce costs by eliminating the need for in-house IT support, reconfiguring your IT budget, minimizing the risk of cyberattacks, and recommending high-quality, cost-effective applications. 

“Overwhelmed with choices and a lack of expertise, many companies often overspend on IT without understanding which technology expenses are vital, a luxury or redundant.” – Forbes

Tailored services

MSP services are tailored to meet the specific needs of your business. Whether you require a complex, high-security system or something more straightforward, you only pay for the services you need.

Access to new technologies

Technology advances fast. In 2003, the purchase of DVDs accounted for more than two-thirds of US home entertainment spending. Things are very, very different today.

The business world has undergone similar changes. Vendors are consistently releasing new solutions that promise to boost productivity, enhance network security, and streamline operational processes, many of which are now cloud-based. By working with an experienced MSP, your business will have access to these new technologies.

Expert technical support

Many smaller businesses rely on their core team to troubleshoot and repair technical issues. The thing is, these team members are not trained in IT support and can often cause more harm than good.

Opting for MSP services gives your team the freedom to do what they do best while ensuring your business has access to the latest technical knowledge. Managed IT services providers are true experts – they’ve seen it all before and know exactly how to keep your business productive.

The cons of working with a managed IT services provider

While most businesses see far more pros than cons when working with an MSP, it’s worth noting a couple of drawbacks.

Control of company IT and data

Business owners may choose not to work with an MSP as they do not want their internal employees to lose control over their IT systems. Further, companies that deal with sensitive data may have concerns related to confidentiality.

Both of these issues are taken seriously by reputable service providers. Work with a trusted MSP, and you can rest easy knowing they can deliver the tech solutions you need while respecting your business’s confidentiality requirements.

Lock-in services

Some MSPs will ask you to sign lengthy contracts, and this can understandably be a deal-breaker for many businesses. Again, this drawback can be remedied by only working with trusted, experienced MSPs with a proven track record.

The bottom line

For many, making the switch to outsourced IT services is a significant change – and one that will yield fantastic results. The being said, MSP services may not be the right fit for every business. But if cutting costs, boosting productivity, and enhancing your cybersecurity are top priorities, working with a managed IT services provider is absolutely something worth looking into.