The Top 6 Reasons Why You Should Update Your Office Phones

ICS Data - VOIP Phone System

Written by Jacob Acker

May 18, 2022

Has it been a while since you’ve taken a hard look at your office phones? We understand, it’s not an everday thing…

We expect so much out of our communication tools… and when they don’t work, it’s a hassle.

If you’ve been in a situation where it’s hard to reach a customer or coworker – don’t worry, we’ve got you covered. Here are the top 6 reasons why you should update your office phones with us:

1. USE FIND ME / FOLLOW ME

It’s a feature that’s extremely beneficial to you when you’re away from your desk. Essentially, you use one phone to answer your personal and work calls. The best part? When you call a client, they see your work number. 

2. AUTO ATTENDANT

Route calls to different departments or voicemail boxes via interactive menus. While this seems common, it’s actually quite not. The feature itself screams modern day small business because we’re all limited on time, so why not help everyone communicate a little easier?

3. VOICEMAIL TO EMAIL

Again, it seems like a common concept, but most small-to-medium sized businesses don’t have this feature.

If you miss an important call from a client, you don’t want your work phone voicemail to not accept because your inbox is full (trust us, it happens more than you think).

Get a copy of the voicemail directly to your email and ensure you connect back. Seems too good to be true.

4. RING GROUPS

Do you want someone always answering your office phones? With ring groups, you can. Some of our clients use this feature because they have multiple locations that need to assist a regional area, and they want to ensure the best customer experience

5. SOFTPHONE

Use your computer (i.e. VOIP) to make calls. No need to grab your cell phone out of your pocket when you’re in the office working productively… Use your computer!

6. TEXT VIA A WORK NUMBER

Use your personal cell phone as an “all-in-one” solution for customer service. Text your clients as requested/needed.

NEXT STEPS

Contact us about new hardware for your business – we’ll take care of you!